Refund Policy

Since Molly Moods sells non-tangible irrevocable design goods we do not issue refunds once the order is accomplished and the product download link is sent. As a customer, it's important to understand this prior to purchasing any item at our site.

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

• non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
• download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
• major defects: although all of our product designs are thoroughly reviewed and tested  before release, unexpected errors may occur. You should contact us for such issues . We keep the right to rectify the error or defect within 48 hours. If the edits are not fixed to the customer's 100% satisfaction, then Molly Moods will issue a refund for the order. 
• product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. 

Requests for a refund are accepted at Molly Moods within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. We will do our best to accommodate viable requests.